Ten days, unused, and not drilled

How long you have

You have 10 days from delivery. Email [email protected], quote the order number, and include a photograph where the fault shows. Please post nothing until we confirm and supply the address — unannounced returns cannot be identified.

What condition it must be in

Once a shelf has been drilled or a bracket has been fixed to a wall the item cannot be returned, so measure the run and check the bracket type before you start. Flat-pack units must come back unassembled in their original carton.

Briefly: unused and complete, in the box it came in, with the invoice.

Exclusions

These cannot be returned once they have left our shelves:

• Shelves or brackets that have been drilled or wall-fixed
• Flat-pack units that have been assembled
• Items returned without the original carton or fittings
• Clearance items marked final sale

If something arrives broken

Damaged, faulty, short or wrong item? That is on us, return postage included:

1. Film an unboxing video in one take. A continuous video from sealed carton to unpacked item is what a courier claim requires.
2. Write to [email protected] within 48 hours of delivery with that video and your order number.
3. We then send a replacement or refund you in full, whichever suits you, at our expense.

Refunds

Once approved, refunds go out within 7 business days of the item arriving back. Prepaid payments return to the same UPI handle or bank account. For Cash on Delivery we need your bank details, because cash cannot be reversed the way a digital payment can.

Change your mind and you cover the return postage, and the original delivery charge is not returned. Our mistake means our cost, both ways.

Why we do not exchange

One thing we do not offer a direct exchange on is any item in this catalogue. Need another variant? Return the first for a refund and place a new order for the correct one. It is simply faster than keeping one order open while inventory moves.